Jott.com was supposed to remind me at 6:15 this morning about my dentist appointment today. I have to set tripwires and implement hacks to break my routine. The reminder did not arrive on time so my morning routine unfolded like it was on auto pilot. About one block from the office my phone squaked to remind me of the appointment. <– insert u-turn here –> I realised then that it was about 7:15 and time to make the trip to the doctor’s office. It seems suscipious that my reminder was an hour off. Why must we monkey with the time? And why on earth would Jott be an hour late? This is officially my first ever Jott gripe. Normally they are amazing.
To make up for the wasted drive time this morning I treated myself to some Chick-fil-A mini things for breakfast after my appointment. Oh yeah, these things are delicious! Four out of five dental patients recommend them. The fifth guy is a vegan.
– steve
March 10th, 2008 at 10:05 am
What are the chances that our servers are more up to date than Jott’s?
March 10th, 2008 at 11:40 am
Steve,
really sorry about that. Let me look into it. Not how we like to execute.
John Pollard
CEO, Jott.com
March 11th, 2008 at 11:09 am
I’m impressed. A well crafted google alert or blog watching service can keep Mr. Pollard informed of any comments about his company. However, the fact that Jott is paying attention is remarkable. Let’s be honest about it. I’m not really a customer of Jott.com. I use it, but it’s free and it’s BETA at that. They don’t owe me any level of service. For certain, they don’t owe me outstanding and remarkable attention like this. I applaud John and his commitment to his Jott.com users. It is remarkable and worthy of the word of mouth that it is going to receive from me. This is how loyal fans are made. –steve